"Discreet" is an easy word to print. Here is what it means in practice at every step, so you can decide for yourself.
1. On the site
There is a discreet mode in the header that hides product photos on your phone until you tap them, for browsing in public. It is kept on your phone only; we do not see it. Your account history is behind a login, and guest orders are deleted from our systems 45 days after delivery.
2. The payment
Mobile Money and card statements show the business name and the amount. No product, no category. If you pay on delivery, the rider collects cash or takes Mobile Money to the same business name.
3. The messages
Order confirmation, dispatch and delivery messages say that an order is on its way, its number, and when to expect it. They never contain a product name, a photo or a price breakdown. If you give an email, the receipt lists an amount and an order number. You can ask for the itemised receipt to be masked at checkout, under privacy options.
4. The parcel
A plain brown box or a grey padded bag. The label carries your name, your phone number, and a neutral sender name. There is no store name and no logo. Inside, the product is in its own packaging; if that packaging is explicit, it is wrapped again.
5. The rider
Our own riders in Kampala see an order number, a name, a phone and an amount to collect. They do not see the contents and are not told. They call before arriving. Upcountry, the courier sees the same label anyone would.
6. At the door
The rider hands the parcel to the person who answers to the name on it. If someone else opens the door, they see a plain parcel addressed to you. You can also add "call me first, do not hand to anyone else" in the order notes, and the rider will wait.
7. Afterwards
Review requests, if you get one, arrive by the same channel you ordered on and name the order, not the item. Reviews you leave show as "Verified buyer" and your town, never your name.
What we cannot promise
We cannot control who is standing next to you when the rider calls, or who opens a parcel addressed to you. Choose a time and place where that is not a problem. And if a parcel ever arrives with anything on the outside that should not be there, tell us; that is a mistake we fix and refund.
Questions before you order? The FAQ answers the common ones, and WhatsApp answers the rest.
