Terms of service

1. Agreement to Terms

By accessing or using Pleasure Zone Uganda's website (pleaures.com) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this website and purchase products. By using our services, you represent and warrant that you meet this age requirement.

3. Account Registration

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Products and Pricing

• All prices are displayed in Ugandan Shillings (UGX) unless otherwise stated
• Prices may change without notice
• We reserve the right to correct pricing errors
• Product images are for illustration; actual products may vary slightly
• Product availability is subject to change

5. Orders and Payment

• Placing an order constitutes an offer to purchase
• We reserve the right to refuse or cancel any order
• Payment must be received before we process an order; for pay on delivery, the 20% deposit
• You are responsible for providing accurate shipping information

6. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you when the parcel is delivered to you or collected from a pickup point
• We are not responsible for delays caused by carriers or customs
• Incorrect addresses may result in additional charges

7. Returns and Refunds

Our return policy is detailed on our Shipping & Returns page. Key points:

• Returns accepted within 7 days for eligible items
• Items must be unopened and in original packaging
• Certain items are non-returnable for hygiene reasons
• Refunds processed to original payment method

8. Intellectual Property

All content on this website, including text, images, logos, and software, is our property or licensed to us. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without authorization
• Scrape or extract data from our website

9. Prohibited Activities

You agree not to:

• Use the site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Submit false or misleading information
• Resell products without authorization
• Harass our staff or other customers

10. Disclaimer of Warranties

Apart from our cover for items that arrive damaged, wrong or faulty (see Returns), and any warranty from the maker, products are provided "as is". We are not responsible for product misuse or failure to follow instructions.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

13. Governing Law

These terms are governed by the laws of Uganda. Any disputes shall be resolved in the courts of Kampala, Uganda.

14. Changes to Terms

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these terms:

• Email: [email protected]
• Phone: +256 748 784 300

16. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in effect.