Question 1

How long does delivery take?

Accepted Answer

Delivery times vary by location: Central Uganda (3-5 business days), Kampala Metro (1-3 business days); other areas 3-7 business days. Express (same day - 1 day) is available in Kampala. You'll receive tracking information once your order ships.

Question 2

Is the packaging discreet?

Accepted Answer

Absolutely! All orders are shipped in plain, unmarked packaging with no indication of the contents. The sender name on the package will appear as a generic business name, not an adult store.

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive an email (and Telegram message if you've connected the bot) with tracking information. You can also track your order in your account dashboard.

Question 4

What if I'm not home during delivery?

Accepted Answer

Our courier will attempt delivery twice. You can also arrange for pickup at a designated pickup point, or have it delivered to an alternative address.

Question 5

Do you offer same-day delivery?

Accepted Answer

Yes! Express delivery (same day - 1 day) is available in Kampala and environs for UGX 15,000. Standard delivery in Kampala Metro is UGX 10,000 (1-3 business days) and free on orders over UGX 100,000.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN MoMo and Airtel Money), Visa and Mastercard, bank transfer and USSD. All payments are processed securely through Flutterwave.

Question 7

How does the billing appear on my statement?

Accepted Answer

For your privacy, charges will appear as a generic business name on your bank or mobile money statement - not as an adult store.

Question 8

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment providers.

Question 9

Can I pay on delivery?

Accepted Answer

Yes — pay on delivery is available in Kampala with a 20% deposit at checkout; the balance is paid in cash when your order arrives. The deposit confirms the order is genuine.

Question 10

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unopened, unused items in original packaging. Some items (lubricants, intimate wear) are non-returnable for hygiene reasons. Return shipping is paid by the customer unless the item arrived damaged or defective.

Question 11

How do I initiate a return?

Accepted Answer

Request the return directly from My Orders in your account, or contact support with your order number. We confirm by email and agree the easiest way to get the item back to us.

Question 12

When will I receive my refund?

Accepted Answer

Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Question 13

What if I received a defective product?

Accepted Answer

Contact us immediately with photos of the defect. We'll arrange a free replacement or full refund, including shipping costs.

Question 14

Are your products authentic?

Accepted Answer

Yes! We only source from authorized distributors and directly from brands. All products are genuine and come with manufacturer warranty where applicable.

Question 15

Are the products body-safe?

Accepted Answer

Absolutely. We only stock products made from body-safe materials like medical-grade silicone, ABS plastic, and other non-porous materials. We never sell products containing harmful phthalates.

Question 16

How should I clean and care for my products?

Accepted Answer

Most products can be cleaned with warm water and mild soap or a specialized toy cleaner. Check the product description for specific care instructions. Always dry thoroughly before storage.

Question 17

Do you offer product warranties?

Accepted Answer

Items that arrive defective or damaged are covered by our 7-day return policy — report the fault within 7 days of delivery and we'll replace or refund it. We don't currently offer extended manufacturer warranties.

Question 18

Is my personal information safe?

Accepted Answer

Yes. We use bank-level encryption to protect your data. We never share, sell, or rent your personal information to third parties.

Question 19

Will I receive marketing emails?

Accepted Answer

Only if you opt-in during checkout or account creation. You can unsubscribe at any time from our emails.

Question 20

Can I shop anonymously?

Accepted Answer

Yes! Guest checkout is available. You can place orders without creating an account.

Question 21

How is my order history stored?

Accepted Answer

Your order history is encrypted and accessible only to you through your secure account. Our staff access is limited and logged for security purposes.

Question 22

Do I need an account to order?

Accepted Answer

No, guest checkout is available. However, creating an account lets you track orders, save addresses, earn loyalty points, and access order history.

Question 23

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your email, and we'll send you a secure reset link valid for 1 hour.

Question 24

Can I delete my account?

Accepted Answer

Yes. Contact our support team to request account deletion. We'll remove all your personal data within 30 days as per privacy regulations.

Frequently Asked Questions

📦Orders & Shipping

💳Payment & Billing

↩️Returns & Refunds

🛍️Products

🔒Privacy & Security

👤Account

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