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Shipping & returns
Fast, discreet delivery and hassle-free returns.
Shipping Information
Delivery Options
| Option | Coverage | Time | Cost |
|---|---|---|---|
| Express Delivery | Kampala & Environs | Same day - 1 day | UGX 20,000 |
| Kampala Metro | Kampala, Wakiso, Mukono, Nansana, Kira | 1-3 business days | UGX 10,000 |
| Near Kampala | Entebbe, Jinja, Buikwe, Lugazi, Mpigi, Butambala, Gomba, Mityana and 6 more | 2-4 business days | UGX 15,000 |
| Central, east and west | Masaka, Lwengo, Bukomansimbi, Kyotera, Rakai, Sembabule, Lyantonde, Kalangala and 52 more | 3-5 business days | UGX 20,000 |
| North and far west | Gulu, Omoro, Amuru, Nwoya, Oyam, Kole, Lira, Alebtong and 22 more | 3-6 business days | UGX 25,000 |
| Far north, north-west and south-west | Arua, Terego, Madi-Okollo, Koboko, Yumbe, Maracha, Nebbi, Pakwach and 20 more | 5-10 business days | UGX 35,000 |
| Other Areas | Cities not listed above | 3-7 business days | UGX 35,000 |
| Pickup Point | Selected locations | 1-3 days | FREE |
| From Abroad | Items marked "From Abroad" — shipped internationally to your address | 3–8 weeks (imported, tracked), tracked | Included in the price |
Discreet Packaging
Your privacy is our priority. All orders are shipped in:
- ✓A plain box or courier bag with no logos
- ✓No product names or descriptions on the outside
- ✓Sender shown as “PZ” with a phone number, never our store name
- ✓Sealed before it leaves us
Order Tracking
Once your order ships, you'll receive:
- • An email with your delivery estimate when the order is confirmed, and another when it is on its way
- • Order status under My Orders, and on delivery day a code by SMS to give the rider
Returns Policy
Return Window
We accept returns within 7 days of delivery for most items. Items must be unopened, unused, and in original packaging. You can request a return from your order page under My Orders.
Eligible for Return
- ✓Unopened products in original sealed packaging
- ✓Damaged in delivery or wrong item: tell us within 48 hours of delivery, with a photo on WhatsApp if you can. Faulty items: within 7 days
- ✓Wrong item received
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- ✗Opened intimate products (vibrators, toys, etc.)
- ✗Lubricants and massage oils (opened or unsealed)
- ✗Lingerie and intimate apparel (if worn or tags removed)
- ✗Gift cards
How to Return
- 1Request the return from My Orders in your account (or contact us with your order number)
- 2We review your request and confirm by email, usually within 1 business day
- 3Pack the item securely — we'll agree the easiest way to get it back to us (rider collection in Kampala, or courier for other areas)
- 4Refund processed within 3-5 business days after inspection
Refund Methods
Refunds are processed to your original payment method:
- • Mobile Money (MTN MoMo, Airtel Money): 1-3 business days
- • Card payments: 5-7 business days
- • Store credit: Immediate