Returns & Refund Policy

7-Day Return Window

You have 7 days from the date of delivery to initiate a return for eligible items. Items must be in their original, unopened, and sealed packaging.

Eligible for Return

• Unopened, sealed items in original packaging
• Damaged in delivery or wrong item (tell us within 48 hours), or faulty (within 7 days)
• Wrong item received
• Lingerie with hygiene tags still attached

Not Eligible for Return

• Opened or used intimate products (for hygiene reasons)
• Lubricants, creams, or consumables that have been opened
• Lingerie with hygiene tags removed
• Gift cards

How to Return

1. Go to My Returns in your account
2. Select the order and item(s) you wish to return
3. Give the reason. For damage or a fault, a photo on WhatsApp helps us sort it faster
4. We reply within 1 business day and agree how the item comes back: a rider collects it in Kampala, or a courier elsewhere
5. Refund is processed within 3-5 business days of receiving the item

Refund Methods

• Mobile Money: Refunded to your MTN/Airtel number (1-3 business days)
• Card payments: Refunded to original card (5-7 business days)
• Store credit: Instant, added to your wallet